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Your #1 Source for DVRs & Security Camera Products | ||
| Store Policies & Information | |
|---|---|
| Contact Phone Numbers | |
| Voice: 408-888-2502 Fax: 408-884-3824 | |
| Contact Email | |
| Order Status & General Questions: sales@wattwire.net Return Merchandise Authorization Requests: rma@wattwire.net | |
| Mailing Address | |
| 220 Union Avenue Los Gatos, CA 95032 | |
| Shipping & Billing | |
| • | Sales tax will only be charged to merchandise that is shipped to a California address. |
| • | A tracking number will be emailed to you as soon as it becomes available. |
| • | Your credit card will NOT be charged until after your merchandise is shipped. |
| • | The charge on your credit card statement will appear as "WattWire". |
| Secure Transactions | |
| WattWire has partnered up with King Cart services to provide a secure environment for conducting safe online shopping. You can be confident that your billing information will be guarded with the utmost care. We use SSL technology and a valid security certificate to strongly encrypt your personal and payment information during transmission. Furthermore, you may click the green TrustWave seal located in the left margin of the credit card billing input screen to verify the security certificate is authentic and is owned by Trimark Engineering / King-Cart Services. | |
| Privacy Statement | |
| WattWire is fully committed to keeping your private information private. We do not disclose individual names or customer contact information (such as telephone numbers, email address, or various personal identification numbers), to any third party without your prior consent, except as required by law, or as needed to fulfill an order or deliver a product that a customer has ordered. | |
| Warranty, Returns & Exchanges | |
|
Defective merchandise may be returned for a full refund if a return merchandise authorization (RMA) request
is made within 15 days of receiving your shipment. Returns without an RMA number will not be accepted.
Returned products must be in their original unmarked packaging, unused, and in new condition.
This means there can be no damage, scratches, abuse, or missing accessories.
After 15 days of delivery there will be no refunds, only replacements of the same or a similar product. There may be some exceptions at the descretion of WattWire. In these cases, all returns after 15 days from product delivery shall be subject to a 20% restocking charge.
All shipping from customer's destination is the responsibility of the customer. Standard ground shipping costs for replacements will be covered by WattWire. Original shipping fees are not subject to refund. Products not sold with a direct manufacturer warranty will carry a 1 year warranty by WattWire. This warranty will only cover failures due to manufacturing defects and workmanship. For all of our products and services there is no warranty of merchantability nor of fitness for a particular purpose. Products sold with a Manufacturer or Direct Warranty must be returned directly to the product manufacturer for repair or replacement. For these items, the warranty policy from the product manufacturer explicitly requires that any returns, repairs etc. be requested and processed directly by the consumer (or "end-user") of the item. | |
| Return Merchandise Authorization (RMA) | |
| To make a RMA request, send an email to rma@wattwire.net. Please state the reason for the return, your name, address, and a phone number where you can be reached. RMA numbers are are only valid for 10 days after they are issued. Once an RMA number is issued you will receive an email explaining the return process. | |